Associate Professional - Quality Analyst at Sutherland

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Monitoring, Reporting, Excel, Feedback, Telemarketing, Call Center, Data Analysis

Industry

IT Services and IT Consulting

Description

Descripción de la empresa About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results Descripción del empleo Misión del Puesto: • Cumplir con la meta de monitoreos requerido por el banco a sus clientes usuarios de los diferentes servicios financieros. Realizando sus actividades desde las instalaciones de los proveedores del banco desde donde se realiza el monitoreo y con la disponibilidad para moverse entre estos distintos centros de contacto. Principales responsabilidades: • Realizar monitoreo de grabaciones de Venta, No Venta y Rechazo (o las que sean asignadas) proporcionadas por el banco o a través de sus proveedores de telemarketing. • Generar reportes de su desempeño a través de hojas de cálculo (Excel), minutas de actividades, análisis de desviación respecto a los monitoreos realizados, entre otros. • Realizar retroalimentaciones a personal del centro o al banco como sea designado en sus actividades diarias. • Disponibilidad de horario de Lunes a Sábado de 9 a 18 horas (con posibilidad de movimiento en la jornada hasta las 20 horas con ajuste de horario), 48 horas semanales. .#INDSP Requisitos Education & Certification Se requiere diploma de educación secundaria Preferred Skills & Experience Esta posición es en Español, no requiere Inglés No se requiere experiencia previa en Aseguramiento de Calidad; la experiencia en centros de llamadas y una comprensión clara de las tareas y procesos de Aseguramiento de Calidad son esenciales Información adicional All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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Responsibilities

The role involves monitoring sales and rejection recordings provided by the bank and generating performance reports. Additionally, the analyst will provide feedback to staff at the contact center or the bank as designated.