EDUCATION QUALIFICATIONS

• Master’s Degree Clinical Counseling, Social Work, or Psychology - Required

EXPERIENCE QUALIFICATIONS

• At least four (4) years providing direct service to youth with a wide range of behavioral, emotional, social, health and psychiatric challenges and differences - Required
• At least one (1) year in providing clinical supervision of clinical and direct care staff - Required

SKILLS AND ABILITIES

• Knowledge of typical and atypical child development and related areas.
• Knowledge of youth psychopathology.
• Knowledge of therapy and psychological assessment techniques with children and families.
• Applied clinical work with youth: proficient in individual, group, and family therapy modalities.
• Ability to communicate verbally and in writing in English.
• Ability to direct and motivate staff teams.
• Critical analysis and problem-solving skills.
• Ability to work independently.
• Ability to work collaboratively with other health care team providers.
• Ability to develop trusting relationships with patients, families and staff.
• Ability to work with sensitivity to cultural diversity and assists staff in understanding this diversity.
• Ability to identify community resources for families and advocate on their behalf.
• Ability to present self with professional approach and appearance with high level of emotional maturity.
• Ability to learn public health policy and health care legislation and respond to it as a family advocate.

• Program Design and Clinical Operations Management:
• Implements operational systems to assure safe, patient and family centered care, and high-quality care of PHP/IOP programs and services.
• In conjunction with Program Manager & Medical Director provides on-going review of patient care, contributes to the development of standards of care utilizing evidenced based practices and ensures adherence to highest established care standards.
• Oversees the development of clinical documentation standards, templates in the Electronic Health Record system. Collaborate with the EPIC team to ensure efficient documentation operations for the program.
• Accountable for operational schedules related to all aspects of the PHP/IOP programing and functioning and regulatory requirements.
• Supports and provides leadership in team meetings and established communication forums to ensure an adequate flow of information within and between teams and programs.
• Provides clinical supervision to clinical staff or direct care staff involved in the daily care of patients.
• Partner with the access team to ensure that the process for scheduling, pre-registration, pre-certification, and financial counseling is family focused and easily accessible.
• Fosters and environment that is customer service oriented with “customers” defined as patients, families, Payer, referring Physicians, and Clinical Care Teams.
• Works with program leadership to ensure that all clinical program activities follow Joint Commission, Department of Health, HIPAA, Patient Safety, Department and Hospital Guidelines.
• In conjunction with Program Leadership achieves productivity standards established with the Departmental Leadership.
• Regulatory Practices & QAPI
• Monitors and ensures execution of State regulatory and Joint Commission standards.
• Accountable for implementing quality and safety initiatives, promotes standards of excellence and best practices in patient care.
• Works with program leadership to review of policies, procedures and care practices for patients, families, and staff.
• Implements and oversees revisions of program documentation for regulatory compliance.
• Conducts chart reviews and QI processes to monitor to collect performance data.
• Collaborates with program leadership to develop, implement and evaluate evidence-based treatment interventions that reflect and extend best practices in partial hospital treatment programs.
• Supports program leadership to develop, implement, and evaluate patient safety, quality assurance and performance improvement projects within the PHP system of care on an ongoing basis.
• Participates in DCAPBS Committees and assists with special departmental projects.
• Accountable to the design and maintenance of a data collection and retrieval systems that yields valid, reliable data for research activities and patient follow up and outcome data.
• Human Resources/Personnel Management
• Fosters a work environment that reflects CHOP ICARE values, supports teamwork, safety, learning and service excellence.
• Works with program leadership to coordinate recruitment of qualified and competent staff.
• Supports staff training, mentoring, supervision, staff recognition, team building and engagement.
• Acts as a backup and support for payroll processing, employee evaluations and special employee events.
• Works collaboratively with program leadership to completes annual staff performance evaluations (including setting staff performance goal, conducting ongoing discussions with staff regarding performance and completing mid-year and annual reviews) Accountable for developing high performance staff and addressing performance issues promptly and appropriately with HR support.
• Implements staff training curriculum and materials that enhance the knowledge and skills of staff to work with and treat program patients and their caretakers.
• Works with program leadership to provide interpretation of CHOP’s Human Resources Policies and Procedures, including employee relations, rules of conduct, disciplinary actions, grievance procedures and other personnel issues.
• Advocacy, Outreach and Development
• Implements plan/s to continuously evaluate CHOP as a leader in Partial Hospital Services that address the heath/behavioral health trends and needs of the community.
• Supports leadership in review changes in program services to meet patient needs with particular emphasis on services for underserved populations.
• Maintains ongoing relationships with community agencies and related referral sources, identify patterns and contacts for services
• Engages in educational presentations to the community and within the CHOP care Network.
• Works in close collaboration with site manager and other stakeholders at the site of services.
• Professional Practice
• Assesses, plans, and implements professional interventions based upon the knowledge of social work and counseling practices, human behavior, and the social environment, as well as youth and family development and functioning.
• Provides mental health treatment to patients and their families/caretakers, utilizing recognized best practice interventions in the field of social work and counseling.
• Develops and maintains working relationships with other disciplines, community providers, agencies, schools, and regulators.
• Provides social work/counselor expertise training, supervision, and consultation to social workers or counselors.
• Adheres to professional practice guidelines established for social workers and/or professional counselors.
• Meets with various individuals in the community to promote the PHP services, cultivate referrals and keep informed about events that could affect the program or CHOP.