Associate Program Manager at eClerx Career Site

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facility Management, Travel Desk Operations, Vendor Management, Corporate Administration, Communication, Coordination, Stakeholder Management, Vendor Negotiation, Cost Optimization, Attention to Detail, Reporting, Documentation, Compliance, Multi-tasking, Leadership, Team Building

Industry

IT Services and IT Consulting

Description

The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, the candidate must create a customer-centric organization and use innovative thinking frameworks to foster value-added relations. With the right balance of bold initiatives, continuous improvement, and governance, the leader must adhere to the delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities. Besides, the leader must demonstrate a capacity to transform, align, and energize organization resources, and take appropriate risks to lead the organization in a new direction. As a leader, the candidate must build engaged and high-impact direct, virtual, and cross-functional teams, and take the lead towards raising the performance bar, build capability and bring out the best in their teams. Role and responsibility: Facility Operations & Administration * Manage end‑to‑end facility operations including preventive and corrective maintenance, repairs, inspections, and regulatory compliance. * Oversee deployment, performance, and scheduling of housekeeping and security staff. * Manage all Annual Maintenance Contracts (AMCs), ensuring timely renewals, SLA adherence, and scheduled reporting. * Maintain adequate pantry supplies, BCP inventory, and operational consumables with complete documentation and audit readiness. * Ensure compliance with ESG guidelines and coordinate facility‑related requirements with landlords and external stakeholders. Travel & Hospitality Management * Handle hotel and guest house bookings in line with company travel policy. * Publish monthly reports on occupancy, utilization trends, service levels, and traveler feedback. * Conduct periodic audits and collect structured feedback from at least 15% of travelers. * Ensure 100% adherence to travel policy for cab bookings and travel arrangements. * Manage travel‑related billing, verify data accuracy, and prevent duplicate invoices. * Coordinate end‑to‑end travel arrangements for Independent Directors (flights, hotels, cabs) and publish daily travel status reports. Events, Meetings & Stakeholder Coordination * Organize and manage board meetings, leadership offsites, and corporate events end‑to‑end—logistics, vendor coordination, venue setup, and hospitality. * Act as the point of contact for all corporate events; collaborate closely with vendors, procurement, and internal teams. Vendor & Cost Management * Lead vendor negotiations, drive operational efficiencies, and achieve at least 25% annual cost savings. * Manage vendor SLAs with structured monthly reviews, scorecards, and performance trackers. * Maintain MIS, billing trackers, accrual records, compliance documents, and audit‑ready documentation. * Prepare ad‑hoc analysis, reports, and dashboards as required by management. Experience & Skills Required: * 15+ years of experience in Facility Management, Travel Desk Operations, Vendor Management, or Corporate Administration. * Strong understanding of facility operations, AMC management, travel policies, and corporate administrative processes. * Excellent communication, coordination, and stakeholder‑management skills. * Proven experience in vendor negotiation and cost optimization. * High attention to detail with strong reporting, documentation, and compliance focus. * Ability to manage multiple priorities with minimal supervision in a fast‑paced environment.

Responsibilities

The Associate Program Manager will manage end-to-end facility operations, including maintenance, compliance, and vendor management. Additionally, they will handle travel arrangements and coordinate corporate events while ensuring adherence to policies and cost savings.