• What you’ll do Lead major customer implementationsTurn customer needs and sales commitments into clear scope, exclusions, responsibilities, milestones and acceptance criteria.
• Build workable plans covering configuration, data migration, integrations, testing, training, cutover and stabilisation.
• Run customer workshops and delivery meetings; resolve ambiguity and address difficult conversations directly.
• Manage scope changes, effort and delivery forecasts as customer readiness or dependencies change.

Manage delivery constraints

• What you’ll do Lead major customer implementationsTurn customer needs and sales commitments into clear scope, exclusions, responsibilities, milestones and acceptance criteria.
• Build workable plans covering configuration, data migration, integrations, testing, training, cutover and stabilisation.
• Run customer workshops and delivery meetings; resolve ambiguity and address difficult conversations directly.
• Manage scope changes, effort and delivery forecasts as customer readiness or dependencies change.

Manage delivery constraints