Req Id: 424533
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.
As part of our team, you will be at the heart of our customer experiences.

NAME AND DESCRIPTION OF THE HIRING DEPARTMENT

The Field Services BI team resides within Field Services and is responsible for developing, maintaining and using data to drive insights on the customer experience and field productivity. The team consists of business analysts for analyzing data, ETL developers for sourcing and maintaining data and reporting developers for presenting the data in dashboards and scorecards. Our team partners closely with other Business Intelligence teams within the company. We support our field frontline and support teams with impactful insights that help us continue to transform the business.
We are seeking a Project/Process Delivery Associate experienced supporting scorecard management through documentation, report design and generation, data analysis and validation, and communicating with stakeholders.

ESSENTIAL QUALIFICATIONS / COMPETENCIES

• College degree or equivalent
• Works transparently with others, positively contributing to a collaborative environment
• Attention to detail, ad hoc and accuracy Meet tight reporting, documentation and data validation deadlines
• Agile, able to adapt easily to changing priorities and circumstances
• Maintains a positive and supportive attitude, even under pressure. Willingness to serve as a mentor Experience in high level reporting i.e.) Executive reports
• Strong command of their field, consistently providing high quality job
• The commitment to stay current in your field through training
• Intermediate proficiency in M365 Office (Excel/Power Point/SharePoint)
• Knowledge of SQL
• Knowledge of English and French without any significant limitation. In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

PREFERRED QUALIFICATIONS / COMPETENCIES

• Field Services operational knowledge
• Knowledge of Jira and Confluence
• Willingness to take on new challenges
• Ability to take on changing priorities in a dynamic environment
• Ability to demonstrate initiative and judgment
• Strong organizational skills Very good for multitasking.
• Ability to perform tasks with minimal supervision
• Ability to work in a team environment
• Proactive, identifying opportunities for improvement and taking initiatives to address them

JOB DUTIES / ACCOUNTABILITIES

Play an important role in the production, validation and distribution of various reports for Field Services management. To do so, you will need to work closely with Business analysts, programmers and project managers. Your role will be to:

• Work closely with the team to deliver the various reports used by management on a weekly basis
• Validate and distribute reports ensuring quality product is delivered on an ad hoc basis
• Answer various questions regarding the metrics on the reports from the managers and directors involved in these metrics
• Assist in implementation of documentation and creation of instructions/job guide for team colleagues
• Participate in validations when developing web tools such as reports, dashboards, forms and applications
• Work jointly with the Strategy Team to deliver the required results to produce the strategic plan for senior management
• Develop and implement process improvements to maximize service efficiency

PLEASE APPLY DIRECTLY ONLINE TO BE CONSIDERED FOR THIS ROLE. APPLICATIONS THROUGH EMAIL WILL NOT BE ACCEPTED.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Montreal
Bell, one of Canada’s Top 100 Employers