QUALIFICATIONS

• High school/GED required. Associate degree in information technology or related field preferred.
• A combination of education, training and experience may be considered in lieu of a degree.
• 2+ years’ experience in troubleshooting network technologies, including but not limited to routers, switches, and servers.
• CCNA or CCNT or related certifications strongly preferred.
• Experience at working both independently and in a team-oriented, collaborative environment is essential

KNOWLEDGE, SKILLS, AND ABILITIES

• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
• Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
• Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.
• Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Serves in a “player coach” role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.
• Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
• Ability to take instruction and independently execute on the directives.
• Ability to read engineering drawings (network designs documents, rack elevations)
• Knowledge of a broad range of network infrastructure cable types and best practices.
• Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities and the ability to prioritize in a high-pressure environment.
• Strong written and oral communication skills.

ESSENTIAL FUNCTIONS

• Assist in the execution of technology solutions per specifications and/or configuration instructions utilizing both industries and WWT best practices.
• Configuration of multiple vendor networking, wireless & collaboration devices.
• Assist in the creation and optimization of work instructions and further documentation.
• Assist in basic level troubleshooting process for defective devices, logical issues, or systematic errors on a wide range of technologies
• Provide input for installation and configuration instructions with various platforms of hardware and ensures accurate information capture
• Ensures compliance with established codes, regulations, and standards
• Perform logical work to load OS (Operating system), loading license, and update firmware per customer requirements.
• Configuration of core network storage, server technologies or general telecommunication product where applicable.
• Help drive project’s progress, from kick-off to final approval.
• Configure, upgrade, and troubleshoot equipment to confirm system/hardware is functional on a wide range of technologies.
• Help in design, development and model/prototype creation
• Provide and validate initial label template requirements per Customer specifications or WWT best practices
• Ensure quality records are maintained for both internal and external customers to validate requirements and equipment audits
• Understanding of installation and configuration instructions with various platforms of hardware and ensures accurate information capture.
• Provide input for the continual improvement of Customer production solutions