W ABB pomagamy przemysłowi wyprzedzać konkurencję - działać sprawniej i ekologicznie. U nas postęp to standard – dla Ciebie, Twojego zespołu i całego świata. Jako globalny lider dajemy Ci to, czego potrzebujesz, by to osiągnąć. Nie zawsze będzie łatwo, rozwój wymaga determinacji. Ale w ABB nigdy nie będziesz działać sam. Zarządzaj tym, co porusza świat.
Stanowisko to podlega:
Service Operations Manager
In this role, you will be responsible for the execution of small installation, commissioning, and start-up projects for new ABB UPS systems within the UK. Managing the project related tasks and milestones, whilst coordinating with all relevant stakeholders from order acceptance to final handover.
You will also maintain and enhance customer satisfaction by ensuring that customer requirements and all targets are met, providing excellent service at every stage of the project.
Homebased role reporting into our Coleshill site with regular travel to other ABB sites and occasional nationwide travel to customer sites as necessary.

MORE ABOUT US

ABB Smart Power provides energy distribution solutions for data centers, industrial and
manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. #RunWhatRunstheWorld.
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YOUR ROLE AND RESPONSIBILITIES

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

• Working alongside the existing Service Project Manager, planning day to day activities for the field service engineering team.
• Working alongside the order management team and the logistic companies to ensure safe and on time delivery of parts.
• Responsible for risk & method statements (RAMS) which are to be issued to engineers and customers.
• Ensure submitted engineer work reports are checked, stored and submitted to the customer in a timely manner in accordance with our policies and contract KPIs
• Working with suppliers and subcontractors and other ABB functions to coordinate projects.
• Carrying out sustainability observational tours (SOTs) regularly. Ensuring engineers are working efficiency and in line with ABB polices and Health, Safety & Environment (HSE).
• Analyzing and addressing project risks, and regularly disseminating lessons learned.
• Building strong relationships with the field service team and customers.

QUALIFICATIONS FOR THE ROLE

• 1-2 years of experience in project and/or service coordination, working in UPS industry.
• Demonstrate experience in engineer coordination and UPS service management.
• Knowledge of Microsoft Office tools such as Excel, Word and Project based platforms would be an advantage.
• A collaborative, solution-focused approach and strong English written and spoken communication skills.
• A HNC, HND or degree in Electrical or Electronic Engineering. Practical experience with 18th Edition installation or field services for UPS and Prince 2 project management certification would be an advantage
  Benefits
  ABB offers a full range of benefits to help you thrive at work and beyond.
  Competitive salary
  25 days annual leave plus bank holidays
  Competitive contributory pension scheme
  Life assurance
  Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
  Internal mobility opportunities, mentorships & access to projects globally
  Employee Assistance Programme
  Generous employee referral scheme
  Company car
  Private medical cover
  Generous bonus scheme
  For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.