At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Service Operations Manager

BENEFITS

• Canteen
• Employee Assistance Program
• Flexible Workpractices
• Employee Share Acquisition Plan
  Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference.

KEY RESPONSIBILITIES

As an Associate Service Project Manager in the Human System Interface department, you specialize in handling customer inquiries related to HSI services. Reporting directly to Norbert Stiller, you are responsible for managing service contracts. In doing so, you consistently keep time and budget constraints in mind while ensuring compliance with quality and safety standards.
The work model for the role is: hybrid #LI-Hybrid

You will be mainly accountable for:

• Service and Order Processing: Responsible for handling customer orders, including personnel planning, maintenance, and troubleshooting of systems and equipment.
• Customer Coordination: Defining and coordinating workflows and on-site execution with the customer.
• Documentation: Creating and updating system documentation and reports, including modifying and supplementing documents such as system overviews, functional diagrams, circuit diagrams, and cable plans.
• Point of Contact: Reliable point of contact for organizational issues, both remotely and on-site for national and international customers.
• Travel: Approximately 10% travel, with 60–70% of that within Germany.
• Customer Satisfaction: Ensuring and increasing customer satisfaction through excellent service across all project phases.
• Personal Responsibility: Acting independently with a strong sense for people and business — in alignment with ABB’s values of safety and integrity.

QUALIFICATIONS FOR THE ROLE

• Bildung: Abgeschlossenes Studium in Elektro- oder Informationstechnik mit umfassendem Fachwissen und praktischen Fähigkeiten.
• Berufserfahrung: 2-3 Jahre Erfahrung im Anlagengeschäft sind wünschenswert.
• Technische Fähigkeiten: Fundierte Kenntnisse in Microsoft Betriebssystemen und Office Anwendungen für eine effiziente und produktive Arbeitsweise.
• Netzwerktechnik und IT-Sicherheit: Expertise in Netzwerktechnik und IT-Security sowie Erfahrung mit virtuellen Systemen
• Sprachkenntnisse: Gute Englischkenntnisse in Wort und Schrift für internationale Kommunikation und Zusammenarbeit.
• Arbeitssicherheit: Starke Fokussierung auf Arbeitssicherheit und die Einhaltung aller Sicherheitsrichtlinien zur Gewährleistung eines sicheren Arbeitsumfelds.
• Motivation und Weiterbildung: Hohe Eigenmotivation, Neugier und der Wunsch, sich kontinuierlich über neue Technologien zu informieren und weiterzubilden.
• Teamarbeit: Kollaborativer und lösungsorientierter Arbeitsstil sowie ausgeprägte Kommunikationsstärke für eine effektive Zusammenarbeit im Team.