About the job

• Job summary:Job summary: To monitor and evaluate customer interactions, assist in the preparation and delivery of training materials, analyze data to identify areas for improvement, document processes, and foster effective communication and collaboration within the team. Ensure delivery of exceptional customer support and continuously improve performance through quality assurance and training efforts. General Responsibilities: Policy, Procedures, Process and Systems
• Ensure the compliance of organization’s policy, systems, processes, procedures, and controls in line with group delegation of authority policy so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
• Reporting
• Ensure that all reports are completed timely and comply with the business and organization’s policies and standards.
• Manage the preparation of periodical management reports and progress reports to keep the business senior management informed about the progress of various initiatives and to facilitate decision-making.
• Comply with organization’s requirements in a timely manner.