Associate, Recapture Lending - APAC at Onity

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Screening, Lead Identification, Inbound Calls, Outbound Calls, Information Gathering, Customer Qualification, Loan Origination, Professional Demeanor, Data Documentation, Product Information, Telemarketing, Customer Service, Sales, High Call Volume Handling, Microsoft Office, Adaptability

Industry

Financial Services

Description

Position Summary: The Call Screener plays a vital role in supporting the Sales Team by identifying potential leads. This position involves answering inbound calls and making outbound calls to screen prospects, gather relevant information and determine their interest in the products or services offerered. The Call Screener serves as the first point of contact, ensuring a positive impression and seamlessly transferring qualified leads to the Sales Team. Job Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. * Pre-qualify eligible customers for refinancing or purchasing home loan with PHH and Liberty Reverse Mortgage. * Transfer qualified leads to licensed loan officers in their state. * Maintain a polite, professional and engaging demeanor on every call. * Document call outcomes and update lead information in the database. * Provide basic product information to potential customers. Qualifications: To perform this job successfully, an individual must have the following education and/or experience: * Open to undergraduates with 6 months BPO experience. * Must be fluent in English and have excellent communication skills. * Preferably with 2 – 3 years mortgage experience. * Experience in telemarketing, customer service or sales. * Ability to handle high call volumes while maintaining quality interactions. * A results oriented attitude with the ability to work in a fast paced environment. * Flexible and adaptable to change. * Computer knowledge (Microsoft Office, understanding of network systems) preferred. * Ability to work overtime and render rest day overtime as required. * No documented disciplinary action in the past 6 months. * Should have an Appraisal rating of ‘Fully Meets Expectations’ or above in the last completed performance cycle. * Should have completed 9 months in the organization and 9 months in the current role Training / Licensing Requirements: Work Schedule: * Night shift * Scheduled shift changes as a result of business needs (associate must be flexible)

Responsibilities

The Call Screener supports the Sales Team by answering inbound and making outbound calls to screen prospects, gather information, and determine their interest in offered products or services. Essential duties include pre-qualifying customers for home loan refinancing or purchasing and transferring qualified leads to licensed loan officers.