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Associate - Relocation Support at DrinkPrime

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Team Collaboration, Time Management, Customer Experience, Relocation Support, Feedback Analysis

Industry

Consumer Services

Description

About DrinkPrime: DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day. At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission, and team of DrinkPrime. With our tech-first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together. Our Relocation Specialist plays a crucial part in the mission towards the growth of the organisation by improving customer experience in relocation. In a fun and fast-paced environment, this position requires Call, Email, and Chat communication with customers. What will you be doing... • Connect with the customers who raise requests to relocate • Understand customer’s journey & gather information regarding the relocation request • Provide a "wow" experience to the customer by ensuring the relocation request is resolved within TAT • Arrange pick-up, delivery and installation of the device by following up with the internal teams • Develop strategies to reduce the relocation TAT based on customer’s feedback & journey • Maintain up-to-date knowledge of the company’s current promotions & processes necessary to meet or exceed the goals

Responsibilities

The Associate - Relocation Support will connect with customers to understand their relocation requests and ensure a timely resolution. They will also arrange the pick-up, delivery, and installation of devices while developing strategies to improve the relocation process.