Associate, Resorts Services at Melco Resorts & Entertainment

Macau, Macau, China -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Promotion, Telemarketing, Customer Service, Teamwork, Communication, Organization, Time Management, Data Analysis, Problem Solving, Interpersonal Skills, Bilingual, Adaptability, Result Driven, Phone Presence

Industry

Hospitality

Description

REQ9398 Associate, Resorts Services (Open) POSITION SUMMARY: The Associate, Casino Services plays an important role in heart of house Business Development team. The Associate, Casino Services is responsible to contact the targeted / potential businesses or private individual player by telephone in order to promote City of Dreams Casino Marketing packages or services. Assist the hospitality / client services team on making any necessary prearrangement and requests for the players (i.e. reservations, travel arrangement) to ensure the hassle-free travel of the players. PRIMARY RESPONSIBILITIES: Have full understanding of products, make strategically outbound and inbound telemarketing call (operate 24 hours); Prearrange and coordinate with respective department / team to arrange the accommodations and requests for the expected arrival players (i.e., Room reservations, travel arrangement, F&B) Scheduling and rostering of Business Development Team Handle administrative activities in a timely and complete manner; Assist in performing periodic data analysis and reporting to discover the trends and members’ preference; Assist arranging event settings for premium players Works with related departments to ensure the hassle-free stay for premium players Perform any other duties or projects as assign by Assistant Manager, Casino Services KEY PERFORMANCE INDICATORS: As agreed with the Company QUALIFICATIONS: Experience One year or above relevant experience in sales and promotion field, preferably in casino marketing Previous telemarketing sales or outbound sales is an advantage Displays a high commitment to improving customer service Motivates others to achieve business objectives and common goals Encourages people to work as a team Adopts and implements new approaches and practices to meet changing circumstances Education Tertiary Qualifications Skills / Competencies Computer literate Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded Ability to converse in foreign language(s) will be an added advantage Pleasant and mature disposition Able to define problems, collect data, establish facts, and draw valid conclusions Able to work under pressure and result driven Has strong organizational and time management skills Has strong phone presence A team player Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.

Responsibilities

The Associate, Casino Services is responsible for contacting potential businesses or individual players to promote casino marketing packages. They assist in making prearrangements for players' travel and accommodations to ensure a hassle-free experience.