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Associate - Retail - Branch Operations - Raipur - Raipur - Pujari Chambers at Tata Capital

Raipur, Chhattisgarh, India -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Branch Operations, Customer Satisfaction, Retail Loan Processing, TAT Management, Stakeholder Management, System Coordination, Repricing, Impact Analysis, Audit Compliance, RBI Regulations

Industry

Financial Services

Description

Job Description To manage all operations activities at the branch and ensure customer satifiaction by resolving all customer queries thus supporting the Retail Loan Product process Responsibilities o Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT o Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors o Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required o Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps. o Monitor repricing and update systems, based on inputs received from RBI/ business team o Conduct impact analysis and accordingly update systems after approval from the business team o Release communication about rate increase or decrease to customer and update the web-portal system accordingly. o Resolve audit queries raised by internal and external auditor and initiate corrective action as suggested o Ensure compliance to all Audit / RBI regulations. Qualifications Graduate in any discipline

Responsibilities

Manage all branch operations activities to ensure customer satisfaction and efficient retail loan product processing. This includes resolving queries within TAT, coordinating system updates, and ensuring compliance with RBI and audit regulations.