Associate Sales Process Specialist at UL Solutions External Career Site

Taipei, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Inquiries, Administrative Activities, Pre-Sale Actions, Post-Sale Actions, Quote Generation, Order Processing, ERP Systems, Account Management Support, Client Follow-up, Data Tracking, Internal Collaboration, Communication Skills, Sales Strategy Input, Problem Solving, MS Office Proficiency, CRM Software

Industry

Professional Services

Description

* Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities * Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines * Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools * Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP * Support account managers & SE/ISEs by performing included but not limited to admin-related tasks * Applies experience and skills to complete assigned work within own area of expertise * Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate * Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities * Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested * Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable * Build an internal UL problem-solving network and proactively engage internal personnel to * anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience * Meet established timelines for pre-and post-sales activities. * Works with a moderate degree of supervision * Performs other duties as directed. A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage. Imagine getting your hands on new technology before it hits the shelves. To dig deep and ﬁgure out exactly how it works. That’s what we do. We lift the lid and test the boundaries on a huge range of products, from health-monitoring smart watches monitoring to electric vehicles loaded with the latest software. We’re always looking for people who are passionate about innovation, embrace change and love new and exciting challenges. Join our team, inﬂuence emerging technology and forge a successful career at the center of safety science.

Responsibilities

This role involves engaging with customers via phone or electronic means to handle inquiries and administrative tasks, while coordinating pre- and post-sale activities to ensure client certification and product adoption timelines are met. The specialist will also develop and process quotes into orders using ERP systems, supporting account managers with various administrative duties.