Associate Sales Process Specialist at UL Solutions External Career Site

, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Inquiries, Administrative Tasks, Pre-sale Actions, Post-sale Actions, TIC Certification, Quote Generation, Order Processing, ERP Support, Account Management Support, Data Tracking, Internal Collaboration, Sales Strategy Input, Problem Solving, MS Office, CRM Software, Communication Skills

Industry

Professional Services

Description

Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP Support account managers & SE/ISEs by performing included but not limited to admin-related tasks Applies experience and skills to complete assigned work within own area of expertise Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience Meet established timelines for pre-and post-sales activities. Works with a moderate degree of supervision Performs other duties as directed. A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage. You might not see them, but wires and cables make the world go round. And wherever they are, we test them — from wearable medical devices and mobile phones to cables that span oceans and scale buildings. Whether they’re strapped to electrical towers or analyzing data, our engineers test products that are advancing exciting developments in AI, sustainable energy and the electriﬁcation of everything. That’s why we’re looking for ambitious people who want to work on diverse, dynamic projects that help to create a safer and more sustainable future. Join our team, spark innovation and spark the next generation of safety science.

Responsibilities

This role involves engaging with customers via phone or electronic means to handle inquiries and administrative tasks, while coordinating pre- and post-sale activities to ensure customer certification and product adoption. The specialist will also process quotes into orders using ERP systems and support account managers with various administrative duties.