Associate, Self Service Banking Operations Specialist, CBWMO, Group COO at DBS Bank

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Forecasting, Data analytics, Process automation, Statistical modelling, Predictive modelling, Budgeting, Cost management, Customer experience, SQL, Python, R, SAS, Qliksense, Tableau, Teradata, Hadoop

Industry

Banking

Description

Business Function: Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Responsibilities: Ensure high level of forecasting accuracy of SSB machines. Support day to day BAU, timely communication with stakeholders on any discrepancies Prepare and coordinate unit Performance reports. Perform data analytics on machine faults and identify actionable insights to improve machine uptime. Deep dive and query root causes and suggest solutions to resolve. Be able to automate manual processes and suggest process improvements for the department. Manage ad-hoc analysis such as statistical and predictive modelling to solve / respond to business questions. Prepare and support budgeting, accruals and Strategic Cost Management processes. Prepare and support Customer Experience portfolio, contribute ideas to improve Customer Satisfaction (CSAT) / improve survey results. Participate and contribute ideas for team activities within the unit and department. Additional scope may be included depending on business needs. Job Requirements: Degree holder in Engineering / Statistics / Finance with at least 4 years relevant experience Advanced skills in MS Office Products, BI tools e.g., Qliksense, Tableau, etc Familiarity with Consumer Banking Operations and SSB terminals and its operations will be an advantage. Strong technical and applicable experience in analytics languages e.g., R, Python, SAS would be an advantage. Proficient in SQL and query optimization on e.g. Teradata, Hadoop, Sparkola, Superset, S3, Alluxio, etc, would be an advantage. Prior experience in Business Analytics A good team player who can work well with product specialist, systems specialist, technical teams and external vendors. Excellent inter-personal and communication skills in dealing with all levels of staff and external parties. Demonstrate Critical Thinking, ability to suggest improvements and identify risks. A highly organized individual with ability to work under pressure with accuracy and commitment. Self-starter, independent and able to rise to challenges and meet deadlines effectively. Location: DBS Asia Hub Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Responsibilities

The specialist will manage forecasting accuracy for self-service banking machines and perform data analytics to improve machine uptime and operational efficiency. They will also support budgeting, cost management, and customer satisfaction initiatives while automating manual processes.