It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

• Collaborate with Customer Support and other teams to investigate and solve challenging problems reported by our customers
• Participate in group triage, bug-fix and code review sessions, ensuring we provide quick, accurate and reliable solutions to our customers
• Partner with Product teams, ensuring detailed knowledge of new and existing features enabling us to be subject matter experts and deliver first-class support for our customers
• Provide constructive and honest feedback during triage sessions, code reviews and sprint retrospectives
• Analyze customer reported issues, and develop, document and validate appropriate solutions
• Occasionally meet with customers and/or third parties to deep dive on challenging problems
• Regularly prepare and deliver knowledge and/or training to peers
• Engage in continuous improvement efforts
• Occasionally prepare and deliver knowledge sessions and/or training to peer