Associate Social Media Specialist at Blizzard Entertainment

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Social Media, Customer Service, Conflict Management, De-escalation, Business Writing, Communication Platforms, Multi-tasking, Prioritization, MS Excel, MS Word, Social Media Analysis, Editing, Teamwork, Flexibility, Image Editing, Video Editing

Industry

Entertainment Providers

Description

Team Name: Customer Service Job Title: Associate Social Media Specialist Requisition ID: R026119 Job Description: Position Overview The CS Associate Social Media Specialist will serve as an experienced social media customer service representative, specializing in responding to players in one-to-many platforms such as Twitter, Reddit and Facebook. They are experts in conflict management, de-escalation and exceptional service delivery in public spaces. As a key member of customer support, the Associate Social Media Specialist is expected to maintain and preserve Blizzard’s culture of excellence and commitment to quality in every aspect of their work. **Job title may change depending on candidate's experience and skills Role & Responsibilities Engage, support and help moderate in all CS social media channels. Localize and publish communications seen by players (forums, social media posts, and other communications as required). Assist with documenting large-scale customer concerns and provide feedback and reporting for product teams and CS leadership. Factor in reporting needs and capabilities for social media projects. Adhere to associated style guides and team best practices, and reinforce compliance of other teams and contributors that also operate in public spaces. Support the moderation effort on Blizzard Community forums. Manage social support outreach programs and support forum MVP program. Provide editorial support for other groups and teams as requested. Other duties, as assigned. Minimum Requirements Experience 2+ years’ experience with business writing and communications Established experience with one-to-many communication platforms and strategies Knowledge/Skills Written and verbal fluency in English and Korean Demonstrated proficiency in multi-tasking and prioritization Adept ability to handle upset customers and proactively manage conflict in public spaces Proficiency in MS Excel, Word, and social media posting and analysis tools Knowledge of and passion for Blizzard Entertainment games Strong understanding of Customer Service departmental policies and procedures Attributes Highly detail oriented with a critical eye for editing format, grammar, and tone Commitment to global teamwork and relationship building Ability to work under pressure in a fast-paced, high-volume environment Drive for self-improvement Flexibility to work any shift as needed Extra Points Strong written fluency in any additional non-English languages supported by Blizzard Entertainment Proficiency in image editing software or 2D graphic art Proficiency in video editing software (e.g. Premiere Pro) Blizzard Entertainment® is a premier developer and publisher of entertainment software. After establishing the Blizzard Entertainment label in 1994, the company quickly became one of the most popular and well-respected makers of computer games. By focusing on creating well-designed, highly enjoyable entertainment experiences, Blizzard Entertainment has maintained an unparalleled reputation for quality since its inception.

Responsibilities

The Associate Social Media Specialist will engage and support players across various social media platforms while moderating customer service channels. They will also document customer concerns and provide feedback to product teams and leadership.