At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people’s ability to live their healthiest lives.
We are seeking an Internal Support Specialist & Associate Software Developer to join our growing team! Reporting to the Senior Vice President of Technology, you will play a dual role, providing first-line support for Diverge Health’s internal technology tools while also contributing as a developer on our software engineering team.
This is an exciting opportunity for early-career technologists who bring a strong technical foundation, excellent communication skills, and curiosity to grow their software development expertise. You’ll be at the intersection of support, product development, and IT process improvement, helping our teams work smarter while building solutions that impact patient care.

WHAT YOU’LL DO

In this multi-faceted role, you’ll support our internal teams with product knowledge, automate critical processes for our IT function, and deliver full-stack software with our development organization.

KEY RESPONSIBILITIES

• Serve as the first point of contact for internal users of Diverge Health’s developed products. Triage, troubleshoot, and resolve support requests, educating and guiding users through solutions.
• Configure and reconfigure systems to meet user needs and create educational resources to help teammates navigate tools with confidence.
• Document recurring issues and recommend product improvements.
• Streamline and support operational processes such as inventory management (e.g., laptops, phones), onboarding/offboarding workflows, and system auditing.
• Ensure license and system usage align with business expectations.
• Automate processes where possible to improve efficiency.
• Contribute as a full-stack developer, collaborating with the technology team to deliver new features and capabilities.
• Build and maintain applications with a focus on JavaScript, TypeScript, Node.js, Python, and AWS.
• Participate in code reviews, design discussions, and agile development practices.