Associate Software Engineer at AXA

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting Skills, Communication Skills, AS400, SQL, Problem-Solving, Application Monitoring, Log Interpretation, Genius Applications, Networking Concepts, User Training, SOP Documentation, RPG, .NET, Cloud Environments

Industry

Insurance

Description

Associate Software Engineer Bangalore, Karnataka, India We invent the new to help the world move forward. Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients’ potential, thereby fulfilling our own. Take it seriously. Make it fun. Know it matters. We are seeking a skilled Level 2 Support Analyst to join our dynamic team. The ideal candidate will be responsible for diagnosing, troubleshooting, and resolving complex application issues, primarily supporting insurance and Genius-related applications. You will leverage your technical expertise, problem-solving skills, and communication abilities to ensure high availability and performance of critical business applications, while contributing to process improvements and knowledge management. What you’ll be DOING What will your essential responsibilities include? Resolve escalated incidents from Level 1.5 or through proactive monitoring, ensuring minimal downtime. Identify root causes of recurring issues and implement sustainable, long-term solutions. Perform advanced troubleshooting using diagnostic tools, application logs, and monitoring platforms such as Dynatrace and IBM Monitoring. Support users by providing in-depth application knowledge and guidance. Lead or assist with release deployments, particularly for complex or high-impact changes. Contribute to the creation and refinement of Standard Operating Procedures (SOPs) for support processes. Proactively identify opportunities for automation to improve efficiency and reduce manual effort. Produce clear, reliable, and comprehensive SOP documentation. Support audit and regulatory investigations by providing technical insights and documentation. Assist with testing activities related to patching, disaster recovery testing, and other key AXA XL initiatives. Collaborate with L3 support and application development teams to remediate security issues. Identify opportunities for service improvement and participate in continuous improvement initiatives. You will report to Delivery Lead. What you will BRING We’re looking for someone who has these abilities and skills: Required Skills and Abilities: Core / Must Have: Robust troubleshooting skills with the ability to diagnose and resolve complex application issues. Excellent verbal and written communication skills. Good understanding of the AS400 operating system. SQL proficiency for querying and analyzing data. Problem-solving mindset with a proactive approach. Experience with application monitoring tools such as Dynatrace and IBM Monitoring. Ability to read and interpret logs effectively. Primary / Should Have: Experience with Genius or insurance applications. Understanding of networking concepts. User training and support skills. Ability to create and maintain reliable, clear SOP documents and knowledge articles. Desired Skills and Abilities: Secondary / Could Have: Knowledge of RPG, .NET, or other scripting languages. Experience supporting applications on MPI (Managed Private Cloud) or similar cloud environments. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. For more information, please see axaxl.com/sustainability.

Responsibilities

The Associate Software Engineer will resolve escalated incidents, perform advanced troubleshooting, and support users with application knowledge. They will also contribute to process improvements and assist with release deployments.