OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
The Opportunity
ESM (Enterprise Service Manager)is a fully automated, engaging, service management experience that helps organizations save money through automation. OpenText Service Management is a single solution - based on analytics and machine learning, for Enterprise and IT Service Management, and IT Asset Management.

What the role offers

• Assumes overall accountability for a successful implementation, ensures solutions are properly delivered on time with quality.
• Develop& Design new features, design, build, and maintain efficient, reusable, and reliable code
• Handles customer escalation or ticket, supports professional support and technical service teams.
• Defines and disseminates technology best practices, ensures we are proactive in our pursuit of new solutions and innovation within our technology practice
• Ensure the best possible performance, quality, and responsiveness of the applications
• Identify bottlenecks and bugs, and devise solutions to these problems
• Collaborate with other team members and stakeholders

What you need to succeed

• Bachelor or above degree in a relevant field of study (Computer Science, Telecommunications etc.)
• Solid understanding of fundamental design and architecture patterns such as: n-tier, Publish/Subscribe, REST, MVC, Data Access (OR/M, DAO’s…etc.)
• Hands-on programming and debugging skills on Java, Experience with Spring framework, Message Queue and and containerization development
• Knowledge of SQL language and experience in working with DB
• Knowledge of CI/CD and automation frameworks
• Experience in large-scale multi-tier software applications
• Ability to adopt and learn new process/business/technical knowledge. Teamwork is the key to success.
• Familiar with Kubernetes, Docker, Cloud is a good plus

OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText’s vibrant workplace

• Assumes overall accountability for a successful implementation, ensures solutions are properly delivered on time with quality.
• Develop& Design new features, design, build, and maintain efficient, reusable, and reliable code
• Handles customer escalation or ticket, supports professional support and technical service teams.
• Defines and disseminates technology best practices, ensures we are proactive in our pursuit of new solutions and innovation within our technology practice
• Ensure the best possible performance, quality, and responsiveness of the applications
• Identify bottlenecks and bugs, and devise solutions to these problems
• Collaborate with other team members and stakeholder