Associate Specialist - Firm Billing Operations (6 month contract) at AICPA

Petaling Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Sales Support, Membership Retention, Sales Support, Customer Service, Technical Skills, Data Accuracy, Contractual Compliance, Billing Activities, CRM Data Management, Invoicing, Receipting, Technical Enhancements, Self Serve Facilities, Documentation Maintenance, Payment Processing, Reconciliation

Industry

Accounting

Description

About the Role: You will perform customer sales support operations to promote membership retention, growth and sales support to our organisation. You will use customer service and technical skills promptly to ensure concierge service data accuracy and compliance to contractual requirements in billing activities. You will report to the Lead Manager - Firm and Business Operations. You will use a hybrid remote/in office work schedule. You Will: Ensure CRM data is accurate and complete to match firms' information Facilitate sales to organisations including invoicing and receipting. Coordinate any required technical enhancements to facilitate ease of sales by enhancing self serve facilities by working with IT. Maintain and archive documentation and files for sales and business cases. Process invoices and allocate unapplied payments Perform necessary reconciliation within the billing to payment activities Coordinate and follow up with our teams to ensure billing and receipting activities are completed Help develop reporting to track the performance of sales channels and collections. Ensure data quality to help create dashboards. Achieve the service levels agreements and goals Escalate potential delays and service degradation to Lead Manager and support resolution. You Have: Up to 4 years' related accounting experience How We Support You: We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from. We offer benefit options in and out of the workplace, including healthcare, retirement, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle. We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development. About Us: At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training. Learn more about The Association on LinkedIn and our Career Site. #LI-Hybrid #GreatPlacetoWork We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Responsibilities

The role involves performing customer sales support operations focused on membership retention and growth, utilizing customer service and technical skills to ensure data accuracy and compliance in billing activities. Key duties include managing CRM data, facilitating sales through invoicing, processing payments, and coordinating technical enhancements for self-service facilities.