At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

POSITION OVERVIEW

Lilly has created a Customer Experience Hub by assembling a group of teams who are passionate about understanding and helping consumers to work together and meet their evolving needs within a complex healthcare ecosystem. The goal is to deliver remarkable, data-driven, end-to-end experiences across a myriad of touchpoints to drive positive outcomes for people living with health conditions ranging from diabetes to migraine to stage IV cancer and beyond.
Customers possess an increasingly digital mindset, and the majority expect real-time answers in their life. The need to engage in digital and social media channels to connect and communicate with consumers continues to grow and become more complex by the day. The Social Media Arena, in particular, is continuously evolving – demonstrated by new entrants in the marketplace, policy updates and user experience (UX) changes to existing platforms, shifts in user loyalty, new ways to use data, design and content creation … all to deliver remarkable and relevant experiences. Amid such a dynamic environment, Lilly recognizes the need to keep a continuous pulse on the Social Media landscape to ensure Lilly remains current and relevant as it strives to meet the needs of today’s customers when and where they want to engage with us.
Building on recent Social Media Campaign launch successes, Lilly is reimagining and reinvigorating a new Social Media Center of Excellence. This team is charged with formalizing the build of valuable channel-specific marketing expertise, processes, innovation and knowledge-sharing. This will best enable the enterprise to interact with customers in Social Media as they make important healthcare decisions that impact their lives.
As a result, Lilly is staffing a Social Listening and Analytics role to uncover insights and develop actionable recommendations for how to optimize social media performance for U.S. brand teams. This role will be accountable for owning reporting and insights development across priority brands, refining key metrics and best practices, and presenting complex analytical reports to brand teams in a compelling and digestible manner.
This position reports to the Director of Social Listening Data and Analytics.

BASIC QUALIFICATIONS

• Five+ years of experience working in consumer marketing, analytics, advertising and/or consulting.
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.

Serve as the social listening subject matter expert, providing data-driven insights that meet business objectives.
This role will provide consultative social listening services and deliver strategic social insights to internal brand and Medical Affairs teams. Responsibilities include strategic storytelling, project management, thought leadership and deep knowledge and use of social media analytic tools.