Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!

QUALIFICATIONS

• Previous experience in a retail management role, preferably overseeing multiple stores or a large store volume, with a track record of driving business results and delivering exceptional customer experiences in the outlet store environment.
• Strong leadership and communication skills, with the ability to inspire and motivate teams to achieve outlet-specific targets and exceed customer expectations unique to outlet shoppers.
• Proven experience in strategic planning, execution, and problem-solving within the outlet store setting to produce optimal results and drive continuous improvement tailored to outlet store operations would be considered a strong assetOpen availability to ensure outlet store business needs are met, including evenings, weekends, and holidays, as required.
  How we Hire
  Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply

BUSINESS AND SALES LEADERSHIP RESPONSIBILITIES

• Lead and oversee the Store Manager and their team at the Toronto Premium Outlet store, providing guidance and support to drive business results and deliver exceptional customer experiences specific to outlet store clientele.
• Develop and implement strategies tailored to the outlet store environment to maximize sales volume, monitor outlet-specific KPIs, and pivot as needed based on outlet store performance and market trends.
• Collaborate with cross-functional teams to support outlet-specific marketing initiatives and special events, ensuring seamless execution and alignment with brand objectives.
• Maintain operational excellence at the outlet store by overseeing inventory management, visual standards, and store operations to create a world-class shopping experience for outlet shoppers.

TEAM DEVELOPMENT AND LEADERSHIP RESPONSIBILITIES:

• Recruit, train, and mentor Store Managers and store teams at the Toronto Premium Outlet, fostering a culture of high performance, collaboration, and continuous improvement within the outlet store setting.
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations to support professional growth and development tailored to outlet store operations and clientele.
• Promote a positive and inclusive work environment at the outlet store where team members feel empowered and motivated to exceed outlet-specific targets and deliver exceptional customer service to outlet shoppers.

STRATEGIC PLANNING AND EXECUTION RESPONSIBILITIES:

• Develop and execute outlet store-specific strategies that align with Knix’s brand vision and business goals, leveraging outlet store opportunities to drive category-specific sales growth and market engagement.
• Analyze outlet store trends, customer feedback, and competitor activities within the Toronto Premium Outlet environment to identify opportunities for outlet-specific product offerings, brand positioning, and customer engagement strategies.
• Support the openings and operations of future outlet stores, ensuring successful onboarding, training, and execution from an operational and merchandising perspective tailored to outlet store operations.