POSITION SUMMARY

Provides quality customer service and effective communications between immediate staff, customers/clients and other departments in the billing area. Assists, resolves and reports any problems to supervisor regarding the day to day operations in the department. Provides coaching to staff as needed, under the guidance of supervisor. Provides ongoing education and constructive feedback to the customer service team. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

MINIMUM QUALIFICATIONS

• Must possess a strong knowledge of business or healthcare administration as normally obtained through the completion of an associate degree.
• Must have previous experience in customer service in a Call Center environment.

PREFERRED QUALIFICATIONS

• Additional Related education and/or experience preferred
• Healthcare administration experience and knowledge of Avaya phone systems, CMS, and Avaya Contact Recorder preferred.
  Our organization supports a drug-free work environment.

Please refer the Job description for details