Associate Tech Support Analyst at UnitedHealth Group Canada

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

49.28

Posted On

20 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Windows Operating Systems, TCP/IP, Active Directory, Customer Service, Windows Command Line, Powershell, Oracle Databases, Network Operation, Systems Administration, Technical Support, Collaboration, Preventative Maintenance, RIS, PACS, Enterprise-class Hardware

Industry

Hospitals and Health Care

Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to work telecommute* from anywhere within Canada as you take on some tough challenges. Primary Responsibilities: Responding to time sensitive support calls that can affect patient care Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs Manage ticket backlog of about 20-30 cases Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests Contribute to a fast-paced and highly collaborative team-based work environment Perform scheduled preventative maintenance and systems administration functions You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of experience troubleshooting Windows Operating Systems, Server, and Workstation 2+ years of TCP/IP network operation experience 2+ years of Active Directory operation and troubleshooting experience 2+ years of customer service experience 2+ years of experience working in Windows Command Line Ability to work Monday to Friday, within shifts that range between 5:00am-1:30pm Pacific to 9:30am-6:00pm Pacific Preferred Qualifications: 2-year Diploma program in Information Technology CCNA – Cisco Certified Network Associate Experience in at least one programming language Experience working in a Support Center Experience providing technical support in a collaborative environment Windows command line, Powershell, proficiency Proficiency in Troubleshooting Active Directory Detailed knowledge of TCP/IP and OSI model *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Canada Residents Only: The hourly range for Canada residents is $23.70 to $49.28 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. #RPO, #GREEN

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Responsibilities

The Associate Tech Support Analyst will respond to time-sensitive support calls affecting patient care and serve as the primary contact for customers on reported cases. They will troubleshoot issues on production RIS and PACS radiology systems and document all reported incidents in detail.