Associate Tech Support Technician (Hybrid Draper UT) at Progressive Leasing

Town of Draper, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Help Desk, PC Hardware, Software Installation, Problem Solving, Communication, Documentation, Account Support, System Administration, NOC Environment, Customer Service, Attention to Detail, Fast-Paced Environment, Technical Problem Resolution, Request Management, Diagnostics

Industry

Financial Services

Description

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring an Associate Tech Support Technician to help grow our company and ensure our mission is achieved! This role is a hybrid position and will work some in our corporate office in Draper, UT. Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: Prog Tech embodies the modernity and transformational vision that is core to our business evolution. As passionate and hungry technical experts, we join together on the mission of progressing through technology. We believe in taking pride in our engineering, in the relentless pursuit of daily progress, and to bring others with you in your march to the future. We continuously experiment, fail fast, and constantly deliver. YOU ARE: A highly skilled tech guru who is quick thinking, pays attention to details, likes a challenge, enjoys learning and will provide critical support to our Progressive Employees across different realms. You’ll be set up in a NOC environment to help the overall health and availability of our systems and company. YOUR DAY-TO-DAY: Responds to phone calls, live chats, emails and personal requests for technical support Escalate issues and provide updates to stakeholders for desktop and application tickets identify, research and resolve technical problems Document, Track and monitor problems to ensure a timely resolution Manage and execute requests for multiple technical needs, including computer peripherals, laptops, desktops and software installation Provide detailed diagnostics summary for next tier level support Facilitate logins, account support and various other system administration duties YOU’LL BRING: Knowledge of commonly used concepts, practices and procedures within a Help Desk/Service Desk Environment 1 to 2 years of information system experience, including 1 year of experience working directly with PC Hardware and Software Ability to lift, up to 40 lbs. Ability to walk, bend, stoop, balance and reach for extended periods of time Ability to thrive in a fast-paced, startup environment WE OFFER: Competitive Compensation Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave Company Matched 401k Paid Time Off + Paid Holidays + Paid Volunteer Hours Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante) Employee Stock Purchase Program Tuition Reimbursement Charitable Gift Matching Job required equipment and services Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business. Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

Responsibilities

The Associate Tech Support Technician will respond to various requests for technical support through phone calls, live chats, and emails. They will also manage and execute requests for technical needs and document issues to ensure timely resolutions.