Associate Technical Support Consultant ( MS SQL, Troubleshooting / Analytic at Altera Digital Health India

, , India -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL Queries, MS SQL Server, T-SQL, Windows Servers, Application Support, Troubleshooting, Analytical Skills, Healthcare Interfaces, HL7, Performance Troubleshooting, Teamwork, Communication Skills, Customer Service Skills, Software Development Life Cycle, Documentation, Product Development Communication

Industry

Software Development

Description

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Experience - 1- 3 yrs Location - Pune (remote working) Shift - 5pm to 2am Associate Technical Support Consultant Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc. Basic understanding of Windows Servers. Exposure to interacting with international clients. Hands-on experience in application/ product support. Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them. Has software support experience demonstrating troubleshooting / analytical skills. Has understanding of software development life cycle. Has with managing healthcare interfaces using HL7. Has experience in troubleshooting performance-related issues. Has experience in working effectively both in a team environment as well as independently. Has good written and oral communication skills along with strong customer service skills. Responsibilities:- Interact with customers to help troubleshoot and resolve highly complex product problems or issues. Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements. Track and document inbound support requests and ensure proper notation of customer problems or issues. Document problems and solutions to train lower-level support on how to properly address customer or product problems. Document issues and customer requests, following standard operating procedures and meeting SLAs. Communicate with the product development department to improve on the current design or to identify possible problems with the design. Stay abreast of current technology in products, design changes, and new products offered. Position may require participation in after-hours and on-call support. Good to Have: Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel. Attained multiple Allscripts/Altera and external (i.e. Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics. Has knowledge in configuring and using one or more Sunrise applications or components. Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com

Responsibilities

Interact with customers to troubleshoot and resolve complex product issues. Diagnose customer questions related to system configurations, SQL Server, HL7, and document solutions for training purposes.