Associate Technical Support Engineer at SPS Commerce Canada Ltd

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

1450000.0

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Customer service, Problem-solving, Critical thinking, SaaS support, Salesforce, Atlassian, Microsoft Office, Supply chain management, XML, EDI schemas, Data transmission, FTP, AS2, VAN, ERP

Industry

Software Development

Description

Description: SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: Job Summary: The Associate Technical Support Engineer is responsible for providing essential product support to customers through various communication channels, resolving basic support inquiries. This role serves as a customer advocate in cross-functional collaborations and demonstrates agility in addressing customer issues, contributing to the overall efficiency of the technical support team. The Associate Technical Support Engineer succeeds by solving technical challenges, staying at the forefront of industry trends and technologies and making a difference for our customers. Essential Responsibilities / Duties Customer Support Provide product support to customers through various communication channels, including training on applications and tools as needed Provide customer support related to basic system automation and legacy products and solutions Offer basic consultation on customer products and industry education Exhibit empathy and anticipation of customer needs, facilitating optimal customer experience Issue Resolution Assess the nature of product issues and resolve basic support inquiries promptly Demonstrate agility in understanding, prioritizing, and reacting to critical customer issues Maintain a detailed log of customer interactions and support activities Technical Acumen Utilize proprietary tools and applications to address basic customer inquiries and perform account administration tasks, maintaining up to date knowledge of product and solution advancements Navigate multiple data center troubleshooting tools and applications to update data statuses, flags, and provide valuable customer insights Recognize and evaluate scope and impact of a potential issue, taking appropriate action to mitigate risk across the broader network Collaboration Diagnose customer needs and engage collaborative resources when necessary, ensuring continuous communication with customers until resolution is achieved Collaborate with internal teams and act as a customer advocate in cross-functional collaborations, including sharing relevant customer insights with product and technology teams Act as an intermediary between relevant internal and external parties to ensure effective communication, understanding, and resolution Establish and leverage credibility as a peer resource, supporting and participating in total team development and success Minimum Requirements To succeed in this role, you should possess: Bachelor's degree in a relevant field or equivalent work experience A strong interest in technical support and a commitment to continuous learning Effective problem-solving skills and critical thinking abilities Agility to adapt to shifting and concurrent priorities Excellent written and verbal communication skills An eagerness to learn from experienced colleagues and mentors The ability to work collaboratively in a team-oriented environment Preferred Experience Prior experience providing SAAS customer support Knowledge of SPS Commerce programs, systems, and processes Experience with SalesForce, Atlassian, and Microsoft Office applications Basic understanding of Supply Chain processes, XML, and/or EDI schemas (X12, EDIFACT) Familiarity with data transmission methods (FTP, AS2, VAN) ERP experience (NetSuite, QuickBooks, Acumatica, etc.) Location: This role is fully remote in the Philippines. What We Offer: At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. The annual salary range for this role is: 693,900 - 1,450,000. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range. SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices. Commitment to our Employees: At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Welcome to SPS Commerce — where innovation meets impact. As the world’s largest retail network, we empower over 50,000 customers across diverse industries with cutting-edge cloud technology and expert support, helping them streamline supply chain operations and focus on what they do best. At SPS, we believe every employee plays a vital role in our mission. Whether you're in Business Support, Customer Success, Sales or Technology your work drives real impact. We’re committed to creating a workplace where you’re empowered to do your best work, champion new ideas, and grow your career. When you succeed, we all succeed. We’re all about innovation, collaboration, and growth — and we’re just getting started Why SPS Commerce? Impactful Work: Be part of a tech-driven, market-focused company that simplifies complex processes and helps products reach customers faster. Belonging Culture: We thrive on curiosity, collaboration, and celebrating wins together. Your voice matters here. Growth Opportunities: Enjoy diverse career paths, training, and visibility across roles — all within a company that values your contributions. Make Your Career Here: We invest in our people and provide the resources you need to succeed. At SPS, careers aren’t just grown — they’re made. Ready to make a difference? Explore opportunities at SPS Commerce today! Don't see the ideal role you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find the perfect fit.

Responsibilities

The Associate Technical Support Engineer provides product support to customers through various communication channels and resolves basic support inquiries. They act as a customer advocate by collaborating with internal teams to diagnose needs and ensure effective issue resolution.