Orbem is an impact-driven deep-tech startup from Munich, Germany. We develop fast, accurate, and accessible imaging solutions that provide access to otherwise unattainable sources of knowledge.
We seek to make a difference – and develop solutions to sustainably feed the world, accelerate the transition to a green economy, and transform disease detection.
Join us on our mission to unleash AI-powered imaging for everything and everyone.

EXPERIENCE AND SKILLS

• Completed a technical apprenticeship or possess relevant hands-on experience.
• A good base of technical knowledge to build upon.
• Has had some experience in a Technical customer support role.
• Analytical, trouble-shooting mindset.
• Ability to work independently with guidance, and comfortable collaborating with senior team members.
• Proactive and eager to learn, with a team-oriented mindset.
• Ability to take ownership of customer issues/questions, owning the case until a solution is not only found but communicated and implemented.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• You speak English, and German or other languages are a plus.

As an Associate Technical Support Manager at Orbem, you will be assisting our customers by answering any questions and solving any issues they may have with our cutting-edge AI-powered MRI scanning solutions at our multinational sites.
This involves direct fault-finding in our systems, or co-ordinating the solving of the issue by raising it with our developers. You collaborate with our product, hardware, and software teams, ensuring the timely resolution of any issues raised by our customers, minimizing downtime and delivering high levels of customer satisfaction.
This role allows you to be a part of unlocking the potential of MRI technology, transforming it from traditional clinical settings into fully automated industrial applications.