ABOUT BEHAVOX:

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.
From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.
Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.
We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

ABOUT THE ROLE

As an Associate Technical Support Specialist, you will be responsible for Ticket and Alert management along with internal communication and proactive troubleshooting (e.g. escalations and follow-ups). Furthermore, you’ll gain valuable exposure into troubleshooting complex distributed systems.
This is a chance to expand your technical skills and to work with a smart and dedicated community of leaders to contribute to a multiple-award winning technology at the cutting edge of applied AI/ML.
This is a unique opportunity for:
1. Learning how to operate and troubleshoot complex distributed systems
2. Working with some of the biggest financial Organizations
3. Potential career advancement into the Data Science, DevOps, Development, QA teams

WHAT YOU’LL DO

• Adhere to clearly specified support processes and listen actively to understand customer problems/issues
• Troubleshoot basic technical issues and demonstrate familiarity and comfort when using computer systems
• Complete allocated service tickets adhering to Support SLA timelines and Customer Service standards
• Comprehend new ideas and communicate with confidence and humility to perform efficiently in a large team
• Proactively focus on learning everyday from both successes and mistakes to quickly adapt to new situations