Associate Technology Operations Engineering at American Express Global Business

Minato-ku, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Production Support, Incident Management, Technical Troubleshooting, Project Management, Relationship Building, Analytical Skills, Japanese Fluency, English Fluency, Cross-functional Collaboration, Agile Methodologies, Splunk, TCP Packet Analysis, Certificate Management, File Transfer, ServiceNow, Observability Tools

Industry

Financial Services

Description

American Express is seeking an experienced self-driven professional to join the Global Merchant & Network Service Operations Team (GMNSO), part of the Global Payment Network (GPN) Organization as a Association Tech Ops Engineering. This Team is responsible for providing a voice to our external Merchants and Global Network Service (GNS) Partners, providing direct Production Support and includes support of more than 250 unique functions globally. The GMNSO Team is an escalation / level 2 Point of Contact for Merchants, Third Party Processors (TPPs) and Global Network Services (GNS) Partners as well as Teams across American Express Technologies and Business and acts as an interface between Internal/External technical support teams with regards to numerous critical functions. This Team Member will be responsible for managing and driving complex issues related, but not limited to: Authorizations, File Transfer, GNS Interactive applications, acquisitions, and certificate management. This role includes ownership of incidents end-to-end driving resolution across Amex technical teams and across / in conjunction with our external Merchants, TPPs and Partners. This Team Member will directly interact with Merchants, GNS Partners and TPPs Globally with a key focus being within the Japan Market and in such, this position requires Oral and Written Fluency in English and Japanese. At American Express, our culture is built on a 175-year history of innovation, shared values [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * Support for financial-well-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

Responsible for providing level 2 production support for external merchants and global network service partners, focusing on the Japan market. This includes managing complex issues related to authorizations, file transfers, and incident resolution across technical teams.