JOB DESCRIPTION

Join our Technology Risk and Control (TRC) team at JPMorgan Chase as an Associate, focusing on Content Management & Governance. This role is crucial in merging the firm’s operational risk management framework with content management and governance, ensuring compliance and risk mitigation across systems. You’ll play a pivotal role in enhancing existing content across various platforms into a centralized knowledge portal, and implementing governance controls for knowledge creation and recertification.
As an Associate, Technology Risk and Control - Content Management & Governance within the CTC organization, you will be a risk partner and consultant. Your role will involve promoting control compliance with policies and standards while targeting prioritized solutions to reduce risk. You will play a critical role in uplifting existing content across SharePoint, Confluence, and Knowledge Base (KB) articles into a centralized CTC knowledge portal. This foundational work is essential for delivering accurate information through AI/ML tools. You will also incorporate the Service Desk as a control point for teams creating new Engineering Service Desks (ESD) and implement governance controls for knowledge creation and recertification.

REQUIRED QUALIFICATIONS, CAPABILITIES AND SKILLS

• Experience in knowledge management, content management, and governance.
• Ability to analyze knowledge from a customer and governance perspective, identifying content gaps.
• Familiarity with SharePoint, Confluence, knowledge base systems, HTML, and integration techniques.
• Strong organizational skills with the ability to manage multiple tasks and priorities, focusing on risk reduction.
• An understanding of cybersecurity principles and practices.
• Familiarity with Agile methodologies and Scrum framework.
• Customer service experience and an understanding of how self-service adds value.
• Excellent communication and collaboration skills, with the ability to represent governance forums.

PREFERRED QUALIFICATIONS, CAPABILITIES AND SKILLS

• Relevant certifications such as ServiceNow Certified System Administrator are a plus

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Deliver guidance and best practices to promote awareness and understanding of the technology risk and controls framework, with a specific focus on content management and governance challenges.
• Assist with the consolidation and migration of existing CTC content from various platforms (SharePoint, Confluence, KB articles) into a centralized knowledge portal.
• Collaborate with cross-functional teams to ensure the accuracy and relevance of content, aligning with AI/ML tools for enhanced information delivery.Serve as a liaison with the Service Desk to establish control points for the creation of new Engineering Service Desks (ESD).
• Implement governance frameworks for knowledge creation, management, and recertification processes.
• Ensure compliance with organizational standards and best practices in knowledge management.
• Monitor and evaluate the effectiveness of the knowledge portal, making recommendations for continuous improvement.
• Provide training and support to stakeholders on knowledge management processes and tools.
• Stay updated on industry trends and emerging technologies in knowledge management and cybersecurity.