Associate Technology Solutions Specialist at Minnesota Valley Transit Authority

Burnsville, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

25.0

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Hardware troubleshooting, Software configuration, Endpoint management, Network connectivity, System maintenance, PowerShell, Python, Automation, Patch management, Access controls, Problem-solving, Analytical skills, Communication, Interpersonal skills

Industry

Transportation/Trucking/Railroad

Description

ASSOCIATE TECHNOLOGY SOLUTIONS SPECIALIST MEET MVTA At Minnesota Valley Transit Authority (MVTA), we are more than a transit agency; we are the pulse of connected communities, driven by our guiding principles. We prioritize safety for riders, employees, and communities while delivering transformative transportation services that exceed expectations. We strive for eco-friendly practices, foster inclusivity, and fairness with a focus on innovation, uphold the highest standards of integrity and accountability, and remain customer-focused, placing riders at the center of all our endeavors. As the second-largest transit agency in Minnesota, MVTA serves seven cities in Dakota and Scott counties. Our extensive network includes 24 routes, offering local, express, micro-transit, and event services. Join us in shaping the future of transit, fostering community ties, and delivering innovative solutions. Together, we propel MVTA as the most connected transit agency, transforming the way our communities live, work, and play. POSITION SNAPSHOT The Associate Technology Solutions Specialist is responsible for hands-on technical support for MVTA endpoint devices and systems. The role focuses on configuring, maintaining, and troubleshooting hardware, software, and connectivity issues to support daily operations. This position works closely with IT staff and other departments to ensure reliable and efficient technology services. This is a limited-term position intended to support ongoing operational needs and project-based work and must have flexibility to cover after-hour events and on-call duties as assigned. KEY CONTRIBUTIONS * Assist with implementing endpoint solutions, including hardware, operating systems, software applications, and security configurations. * Configure and deploy endpoint devices, ensuring proper connectivity, system stability, and user productivity. * Maintain endpoint management policies, procedures, and standards to ensure consistent and secure operations. * Monitor systems and escalate complex issues to senior IT staff as needed. * Conduct regular audits and assessments to identify vulnerabilities and risks associated with devices and implement remediation strategies. * Provide technical support and guidance to end-users regarding endpoint devices, software applications, and connectivity-related issues. * Stay up to date with industry trends and emerging technologies related to endpoint management, security, and device configurations. * Collaborate with IT teams to integrate solutions with other infrastructure components, such as network systems and cloud platforms. * Assist in the evaluation and selection of endpoint management tools and technologies to enhance operational efficiency and user experience. * Ensures supervisor, customers, and co-workers are informed of critical issues and of any changes in the status of critical issues. * Communicates system outages and critical downtime that may impact user availability of network resources. Contacts software/hardware vendors when appropriate to resolve system issues. * Perform other duties as assigned or apparent. CORE COMPETENCIES & CREDENTIALS * Training at vocational school, related on-the-job experience, or an associate degree plus LCT; focus on information technology (IT), end-user support, networking, administration, or a related field. * IT support experience * Possess a Network+ (Plus) Certificate * Possess an A+ (Plus) Certificate * Valid Driver’s License DESIRABLE COMPETENCIES & SKILLS * Proven experience in endpoint management, including device provisioning, configuration, and troubleshooting * Strong knowledge of hardware components and software applications commonly used in endpoint environments. * Familiarity with endpoint best practices, patch management, and access controls. * Proficiency in scripting languages (e.g., PowerShell, Python) for automation and system management tasks. * Excellent problem-solving and analytical skills to diagnose and resolve complex endpoint issues. * Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and provide user support. Ability to work independently and manage multiple projects simultaneously in a fast-paced environment. * Knowledge of enterprise mobility management (EMM) and mobile device management (MDM) solutions is desirable. * Understanding of network protocols, connectivity principles, and cloud technologies is a plus. MVTA offers a collaborative and innovative work environment with a commitment to equity, sustainability, and community service. Even if your skill set doesn’t perfectly align, we value relevant experience, passion for making a positive impact, and a keen willingness to learn! WORKPLACE ENVIRONMENT Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions which might include but are not limited to remaining stationary for extended periods, occasional movement throughout the department, and occasional transport of objects weighing less than 10 pounds. This position requires the ability to observe and analyze details at close range and communicate to exchange accurate information with others. EMPLOYEE ADVANTAGES * Experience: MVTA’s offers invaluable hands-on experience, enhances professional skills, and provides personalized mentoring from experienced professionals to foster skill development. * Sick and Safe Time: Paid sick and safe time allows you to take necessary time off for health issues or safety concerns, promoting a healthier and more secure workspace. * Employee Assistance Program: Access support services for personal and professional challenges. * Free Transit: Ride the MVTA transit system at no cost as an MVTA employee. EQUAL EMPLOYMENT OPPORTUNITY MVTA believes in providing equal employment opportunities. MVTA will not violate any law prohibiting discrimination for or against any employee or applicant for employment based on race, color, religion, creed, age, sex, national origin, ancestry, marital status, pregnancy, familiar status, disability (including those related to pregnancy or childbirth), membership or non-membership in a labor organization, sexual orientation, gender identify, status regarding public assistance, genetic information, complaining in good faith to MVTA or public authority, or any other characteristic protected under local, state, or federal statute, ordinance, or regulation. Applicants and employees will be evaluated solely based on their conduct, their compliance with MVTA’s policies, practices, and legitimate expectations, and their performance and experience.

Responsibilities

The Associate Technology Solutions Specialist provides hands-on technical support for endpoint devices, including configuration, maintenance, and troubleshooting. They collaborate with IT staff to ensure system stability and communicate critical downtime to relevant stakeholders.