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Associate, Telehealth Support at Plum Benefits Private Limited
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Telehealth Operations, Healthcare Coordination, Patient Experience, Schedule Management, Vendor Management, Performance Reporting, Workflow Improvement, Problem Solving, Customer Service, Google Sheets, Excel, Data Dashboards, Cross-functional Collaboration, Communication

Industry

Insurance

Description
ABOUT THE ROLE: WE’RE LOOKING FOR A DETAIL-ORIENTED AND PROACTIVE TELEHEALTH OPERATIONS ASSOCIATE TO JOIN OUR HEALTH & WELLNESS TEAM. YOU’LL PLAY A KEY ROLE IN ENSURING SMOOTH DAY-TO-DAY OPERATIONS OF OUR TELEHEALTH SERVICES—CONNECTING PATIENTS WITH DOCTORS, MANAGING SCHEDULES, COORDINATING WITH VENDORS, AND SUPPORTING INTERNAL TEAMS. Key Responsibilities: * Manage daily operations of telehealth services end-to-end * Coordinate with doctors, clinics, and vendors to ensure timely consultations * Monitor appointments, resolve operational issues, and ensure a seamless patient experience * Track service metrics and share regular performance reports * Collaborate with internal teams (tech, customer success, product) to improve workflows * Respond to escalations and provide timely resolutions * Support new initiatives and pilots under telehealth What We’re Looking For: * 1–3 years of experience in healthcare/operations/telehealth coordination * Strong communication and coordination skills * Proficiency in tools like Google Sheets, Excel, or basic dashboards * A problem-solver with attention to detail and a customer-first mindset * Ability to work in a fast-paced, cross-functional environment
Responsibilities
The associate will manage end-to-end telehealth operations, including coordinating consultations between patients, doctors, and vendors. They are also responsible for monitoring service metrics, resolving operational issues, and collaborating with internal teams to optimize workflows.