Associate, TMT Client Services (Telecommunications, Media & Technology) at S&P Global

Makati City, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Services, Communication Skills, Critical Thinking, Financial Market Knowledge, Lean Principles, Diagnostic Techniques, User Acceptance Testing, Workflow Management, Data Analysis, Product Support

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 07 The Role: Associate, TMT (Telecommunications, Media & Technology) The Team: The Media & Communications Product Operations team is the main touchpoint for most of our Media sector focused clients. As an Associate, you serve as the “face” of the company. Going above and beyond in our service offering is where this team adds value. Responsibilities and Impact: Provide the highest level of data, functionality and product support to S&P Global clients researching/analyzing appropriately and using all available resources. Answer inbound phone calls, emails, chats from external clients Effective Workflow Management including logging and tracking information in the appropriate systems in an accurate and timely manner Chip in to operational efficiency by applying the Lean principles to the day to day job Use Diagnostic Techniques to go beyond client wants and delve into the why Record and deliver persona/workflow based client trainings with adequate support and oversight. Participate in user acceptance testing efforts within area of focus to ensure that products meet the highest standard for client experience. Document different client queries for product associates in order to build a central repository of information which can be accessed by internal partners on how to best use the product. Primary point of contact for providing critical research and value-add knowledge to our diverse client base at various companies primarily in US, and across the globe, through e-mails, chat & phone calls Channel client ideas and feedback to our content and product management teams to help improve the quality and accuracy of our database and products. Work with senior team members on projects and develop subject matter expertise in different sectors of the TMT industry. What We Are Looking for: Basic Qualifications: Open to Graduates of any 4-year degree course Interested in the Media industry Excellent communication skills, both written and verbal (English) Detail-oriented and possesses strong critical thinking skills Exhibits great interest in learning Basic knowledge of finance, the financial market, and our company. Open to working in varying shifts specifically night shift. Preferred Qualifications: TMT knowledge would be an advantage Finance or Economics background would be an advantage Adaptable to rapid change Provides and accepts constructive feedback About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

Serve as the primary point of contact for TMT clients, providing high-level data, functionality, and product support via phone, email, and chat. Responsibilities include managing workflows, conducting client trainings, and channeling feedback to product management teams to improve database quality.