Associate Trainer (BGC Taguig) | Onsite at Tasq Staffing Solutions, Inc.

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Needs Analysis, Curriculum Design, Content Development, Course Delivery, Research Methodology, Effective Communication, Customer Service, Technical Support, Culture, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, High Impact Communication, Analytical Ability, Soft Skills, BPO Industry Knowledge

Industry

Staffing and Recruiting

Description

Work Setup: Onsite (BGC Taguig) Shift: Shifting Schedules Responsibilities: Training Needs Analysis: Ability to extend follow- up support on the floor to sustain learning and improve performance. Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies. Content Development: Demonstrates end to end understanding of content development and maintains appropriate methodology. Course Delivery: Possesses effective delivery/training techniques and methods. Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately. Required Skills: CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture Technology Functional Knowledge: Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions /alternatives, keeping in mind the various stake holders Profile Screening Criteria /Checks: Screening according to skills defined above - At least 3 years of training experience in soft skills and customer service. Requirements: Graduate of any 4-year course. At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry. Preferably with background or knowledge in Tech Support. Excellent oral and written communication. #TASQCorp Quarterly performance bonus. Outstanding career development opportunities and fast track career progression. Enjoy a fair work-life balance. HMO and Life Insurance for employee and 2 dependents for free.

Responsibilities

The role involves conducting Training Needs Analysis, designing curriculum, developing content, and delivering courses effectively, while also providing follow-up support on the floor to sustain learning and improve performance. Responsibilities also include applying basic research methodology principles when guided.