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Associate, TSSO - IT Operations & Monitoring at Gulf Bank

Kuwait City, Capital Governorate, Kuwait -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Monitoring, Incident Management, ITIL, Operational Support, Troubleshooting, Reporting, Documentation, SLA Adherence

Industry

Banking

Description

* System Monitoring: Proactively monitor servers, applications, and network components to ensure optimal performance. * Incident Management: Identify, log, and escalate incidents in line with ITIL best practices. * Operational Support: Provide first-level troubleshooting and coordinate with technical teams for resolution. * Reporting & Documentation: Maintain accurate logs, generate performance reports, and document operational procedures. * Collaboration: Work closely with cross-functional teams to ensure service continuity and adherence to SLAs. * 1–3 years of experience in IT operations, monitoring, or support. * Familiarity with monitoring tools

Responsibilities

The role involves proactively monitoring servers, applications, and network components to ensure optimal performance and system availability. It also requires managing incidents according to ITIL best practices and providing first-level technical support.