This position is based at our Luxembourg headquarters and requires regular office presence. The EIB offers you the opportunity to live and work in a truly international and multi-cultural environment. We also offer relocation support. The EIB, the European Union’s bank, is seeking to recruit for its Group Information Systems Directorate (GIS), Platforms & Services Department (P&S), Infrastructure Services Division (IS), UC & Windows Client Services Unit (UCWS) at its headquarters in Luxembourg, an (Associate) Unified Communications Systems Engineer*

ACCOUNTABILITIES

• Configure, deploy and monitor unified communication systems, ensuring alignment with organizational and security requirements as well as industry best practices
• Collaborate with cross-functional teams and coordinate tasks and activities with team members
• Identify and report potential issues and contribute to their resolution as well as drive system upgrades and patch management activities under the guidance of senior team members
• Assist in capacity monitoring activities, assessing the scalability needs for unified communication systems
• Gather and report user feedback on unified communication tools, keeping in mind the continuous improvement of user experiences.
• Draft accurate and up-to-date documentation for unified communication configurations, processes, and troubleshoot procedures whilst adhering to compliance requirements

QUALIFICATIONS

• University degree (minimum an equivalent to a Bachelor) preferably in Computer Science or related disciplines.
• Minimum 3 years of relevant professional experience, including in IT infrastructure and unified communication systems with specific knowledge of Microsoft Teams and Cisco Webex
• Hands-on experience in implementing and integrating unified communication systems.
• Additional understanding of security principles in the context of unified communication systems is an advantage
• Excellent knowledge of English and/or French (*), with a good command of the other. Knowledge of other EU languages would be an advantage

The EIB is currently going through a significant capital investment project for our new building. In this role, you will work on the technology roadmap, focusing on designing and delivering unified communication systems.
Your work will directly contribute to providing our staff with secure and top-tier unified communication technology services with a particular focus on meeting and board rooms. You will be responsible for coordinating technology and services across various projects, playing a crucial role in our operations.
This is a unique opportunity to contribute to the EIB Group’s growth and development.