JOB SUMMARY
Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Do you thrive on creating great user experiences?
Are you a confident communicator looking to put your skills to use?
If you’re a university student seeking a rewarding industrial placement, this could be the perfect opportunity for you.
JOB DESCRIPTION
An industrial placement as an Associate User Research student offers the perfect opportunity to learn, grow, and make a real difference in the digital landscape.
Join the Government Digital and Data profession and collaborate with a dynamic team dedicated to putting users first. You’ll play a crucial role in shaping the development of public services.
In this role, you will:
- Gain hands-on experience in all aspects of user research support and recruitment.
- Develop expertise in using HMRC’s User Panel CRM, managing user data securely and efficiently.
- Build your professional network by collaborating with the User Researcher community.
- Hone your skills in creating effective recruitment plans, screeners, and discussion guides.
- Gain experience working within the research community.
- Manage the user research incentives process, from start to finish.
- Learn to use Google Analytics to track service performance and measure impact.
- Contribute to inclusive research by supporting the recruitment of accessibility and assisted digital users.
- Provide valuable administrative and operational support to the User Research team.
- Expand your knowledge by engaging with the broader User Research community and identifying best practices.
What Can we offer you?
- Practical application of research
- Meaningful impact on society
- Professional Growth
PERSON SPECIFICATION
We are looking for someone who:
- Has an understanding of working in an agile environment.
- Is proactive, plans ahead and can identify key issues ensuring they are given attention at the earliest opportunity.
- Has attention to detail and strong communication skills, both written and oral, with the ability to relay technical information to all audiences.
- Has the ability to work effectively under pressure, sometimes to tight deadlines and make quick and effective decisions regarding problem solving and prioritisation.
- Is a team player, willing to pick up a range of different tasks and deliver work on behalf of the team.
NATIONALITY REQUIREMENTS
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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