Associate, Vendor Experience at Delivery Hero

, Vientiane Prefecture, Laos -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Management, Customer Service, Call Center Experience, Problem Solving, Communication, Proactivity, Technical Knowledge, Performance Monitoring, Relationship Building, Time Management, Bilingual, Adaptability

Industry

technology;Information and Internet

Description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Handle an average of 250 vendor-related calls per month, addressing a wide range of inquiries and concerns. Provide comprehensive support to all vendor-related issues, ensuring timely and effective resolution. Monitor, evaluate, and oversee vendor performance, identifying opportunities for improvement and ensuring compliance with service standards. Implement strategies and initiatives to improve Vendor Satisfaction (VSAT) and foster stronger vendor relationships. Coordinate with the right team/PIC to relay vendor pain points and provide timely heads-up on upcoming changes. Ad-hoc tasks as assigned by manager. Qualifications Bachelor’s degree in Business Administration/English or equivalent preferred; Ideally 1 or 2 years of relevant working experience related to call centre or customer service or relevant; Prior call center experience a plus, but not compulsory; Proficiency in Technical/System Knowledge (Workday System, G suite is a plus); Proactive and self-motivated individual who thrives on meeting targets; Good command of Lao and English languages (spoken and written). Respond to all vendor-related issues within a maximum of 1-3 working days. Additional Information Dynamic and challenging working environment with a steep learning curve. Culture that empowers you to take full ownership of your work and career. Great working atmosphere with regular company and team events. Opportunity to be part of a happy, high functioning, vibrant and smart team committed to diversity and inclusion. Competitive package, incentives, allowances, food perks, insurance, and more. Commitment to developing you personally and professionally.

Responsibilities

Handle vendor-related calls and inquiries, ensuring timely resolution of issues. Monitor vendor performance and implement strategies to improve vendor satisfaction.