Associate Vendor Operations at Delivery Hero

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Operations, Operational Metrics, Vendor Onboarding, Catalog Creation, Assortment Information, Inventory Management, Price Updates, Performance Monitoring, Issue Resolution, Vendor Training, Process Implementation, Incident Ticket Creation, Data Analysis, Process Documentation, Grocery Operations, Issue Escalation

Industry

technology;Information and Internet

Description

Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description In this role, you would be responsible for the day to day activities and supporting the local Operations Manager in the execution of priorities and tasks. You would be the main point of contact for vendors ensuring any changes, issues or requests are completed and tracked. Responsibilities: Support the local Ops Manager & (key) account managers to improve operational metrics & setting vendors up for success Own new vendor onboarding processes including scanning inventory for catalog creation & ensuring 100% accuracy and completion of assortment information setting up branches across platforms & setting up opening hours Actioning vendor changes i.e. opening hours, contact numbers, assortment Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalog, price changes etc) Responsible for updating vendors assortment catalog and integrations process for assortment, inventory management & price updates Daily review of performance & monitoring of inventory / price updates, identifying any issues and resolving to ensure correct availability & prices Regularly reviewing vendors assortment looking at orders generated & top out of stock worst offenders; sharing reports with the local ops manager Responsible for ensuring vendors have the right training, tools (devices etc) and processes in place ensuring local tracking, implementation and vendors compliance Vendors point of contact for any technical or process issues, creating incident tickets / providing guidance / solutions immediately Collaborate with other VC's within market and across the region for best practices and lessons learned Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed Qualifications At least 1 year of experience in an operational role Valid UAE driver's license is mandatory Strong vendor operational knowledge Ability to document processes and guidelines Ability to work with data and highlight key insights Ability to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigate Good understanding of grocery operations

Responsibilities

This role involves supporting the local Operations Manager with daily activities, serving as the main point of contact for vendors to manage changes, issues, and requests. Key duties include owning new vendor onboarding, managing catalog accuracy, actioning vendor changes, and monitoring performance metrics.