POSITION OVERVIEW:

Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and organized).

SKILLS:

• Customer Service: Greet and engage with all customers, ensuring a positive experience and addressing inquiries.
• Product Knowledge Expertise: Maintain in-depth knowledge of products to build customer trust and foster long-term relationships.
• Store Standards: Drive execution of store events, uphold department standards, and ensure on-shelf availability.

TRAVEL REQUIREMENTS:

• NA

PHYSICAL REQUIREMENTS:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items Requires the ability to lift and move heavy and bulky items without assistance
• Responding to public address system announcements Requires listening for customer service calls, personal pages and general information announcements
• Climbing ladders Requires climbing ladders, up to the height of 16 feet, in order to obtain or stock merchandise
• Walking and Standing Requires moving around the store to assist Customers
• Identifying and reading reports, tickets and UPC labels Requires recognizing, identifying and using merchandise and necessary reports

MINIMUM EDUCATION:

• High School Diploma or equivalent

MINIMUM YEARS OF WORK EXPERIENCE:

• Minimum 1 year receiving experience

MINIMUM LEADERSHIP EXPERIENCE:

• NA

OTHER REQUIREMENTS/ASSETS:

• NA

• Spends minimum of 25% of time pursuing new business, most of which to be spend on the sales floor, actively prospecting customers already shopping in the store.
• Develops one-on-one relationships with Pro customers, providing a familiar face to their customers day in and day out. Uses knowledge of customer’s line of business to anticipate their needs.
• Uses GET Involved behaviors to ask questions to clarify customer’s needs for both products and services , demonstrates effective up-selling, add-on selling and closing techniques to ensure that all customers’ needs are met and that the complete project is sold.
• Maintains an organized, up-to-date system for profiling and tracking top accounts as well as for developing new ones. Keeps work area clean and organized.
• Follows-up with customers to ensure customer satisfaction and pursues future business. Partners with Store Management to resolve outstanding issues.
• Strives to meet personal goals (e.g., sales, quotes, credit accounts) set by Supervisor as well as the goals of the team. Creates action plan with Supervisor to develop selling skills.
• Delivers sales presentations to potential customers outside of store (e.g., work site visits, meetings) only at the discretion of the Supervisor.
• Creates customer quotes and processes fax, phone and counter orders quickly and accurately. Communicates order information to Pullers and Delivery Will Call Coordinators accurately so that the customer’s expectations are met and the best possible service is maintained.
• Ensures orders are picked up and delivered by checking customer logbook. Trains and informs Store Associates about the Pro Program and encourages total store involvement.