Asst. Customer Service Officer at Avery Dennison

Guangzhou City, Guangdong Province, China -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Complaint Handling, Communication, Problem Solving, Relationship Management, Sales Support, Microsoft Office, English Proficiency, Time Management, Coordination, Crisis Management

Industry

Packaging and Containers Manufacturing

Description

公司介绍 Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2017 were $6.6 billion. Learn more at www.averydennison.com. 职位描述 1．执行公司客户服务流程，受理订单，检查订单执行情况，促进订单履行的及时性及准确性并符合客人要求； 2．通过电话、电邮等，及时受理及跟进客户的咨询，建议及意见等； 3．遵循公司的流程及服务标准，及时受理及跟进客户投诉； 4. 通过日常工作与客建立良好的合作关系，识别潜在销售机会，主动推荐产品，解除客户疑义，促成更多订单成交以及积极配合主管完成团队的CS销售目标。 5．完成公司及部门各项要求，如服务水平、成本控制、质量成本等方面； 6．跨部门团队合作，推动订单及项目执行； 7．积极参与公司各类型改善项目； 8．服从管理人员安排及上司安排的其它工作。职位要求 1．大专或以上学历； 2．英语听说读写熟练，熟悉电脑操作，Windows操作系统及Windows办公软件（ Word, Excel等）； 3．以客户为导向，关注客户需求，具备良好的服务意识、耐心和责任心； 4．良好的表达能力和沟通能力； 5．有一定的应变能力、协调能力、问题处理能力及危机意识； 6．工作积极主动。

Responsibilities

The Assistant Customer Service Officer is responsible for managing the end-to-end order process, ensuring timely and accurate fulfillment while maintaining high service standards. They will also handle customer inquiries and complaints, build strong client relationships, and identify potential sales opportunities to support team goals.