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Asst Fulfillment Ctr Manager at Follett Higher Education

Auburn, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Management, Billing, Reporting, Communication, Supervisory Skills, Computer Literacy, Workload Management

Industry

Retail

Description

Position Overview This position is responsible for assisting the operations of the Virtual Fulfillment Center. Partners with the Fulfillment Center Manager in managing a large number of complex virtual accounts. Supports Client Service Manager in managing account receivable, account setup, account maintenance, billing, and reporting. Manages customer service including a partnership with eFollett customer service. Manages customer returns including email and phone communications. Manages rental returns including patron ID maintenance and collections. Coordinates store IST requests with the CM Operations team. Liaison with physical and Hybrid Store Manager/Course Material Managers on stock status and logistics. Works with Fulfillment Center Manager to coordinate support of the physical plant. Manages fulfillment center in absence of the Fulfillment Center Management team. Qualifications * Associate's Degree or equivalent * 1-3 years of bookstore experience preferred * Supervisory experience preferred * Computer literacy required * Must be able to manage workload * Effective verbal and written communication skills

Responsibilities

Assist in managing the operations of the Virtual Fulfillment Center and support the Fulfillment Center Manager with complex virtual accounts. Manage customer service, returns, and coordinate with various teams for logistics and support.