ASST. OPERATIONS MANAGER (Laundry)

at  Emirates Flight Catering

KEY RESULT AREAS:

1. Review and update Standard Operating Procedures (SOPs) regularly to ensure alignment with corporate safety policies, regulations, and customer requirements, resulting in a robust and cost-effective laundering value chain.
2. Conduct on-the-job training, orientation, and probation management to ensure staff are well-versed in SOPs and equipped for optimal performance.
3. Monitor team performance, address misconduct and poor performance, and leverage evaluations for accurate staff appraisals, contributing to improved team effectiveness.
4. Lead and develop a team of Line Supervisors/Team Leaders to efficiently manage production tasks, meet daily targets, and enhance employee engagement.
5. Oversee and ensure the effectiveness of production activities, aligning processes with SOPs, and maintaining quality standards across the laundering process.
6. Assist in preparing and managing the production budget, ensuring manpower resources are effectively allocated and costs are optimized in line with budgetary constraints.
7. Identify and troubleshoot inefficiencies in the production process, implementing performance improvements to achieve cost optimization.
8. Analyze production reports and data on maintenance and malfunctions to provide actionable recommendations that address challenges and enhance processes.
9. Collaborate with the Operations Manager to engage customers, resolve issues, and ensure customer satisfaction through proactive management of non-conformance reports (NCRs).
10. Liaise with chemical suppliers to ensure timely delivery, maintain adequate stock levels, update washing programs, and ensure timely submission of service reports.

EDUCATION QUALIFICATION:

a) Bachelor*s Degree in Operations Management or a related field
b) Certification in Laundry Operations related development courses (preferred)

WORK EXPERIENCE:

a) Years of Experience: Minimum of 5 years* experience in a supervisory role within the laundry or manufacturing industry.

SKILLS:

a) Excellent leadership and team management skills.
b) Proficient in data analysis, reporting, and process improvement methodologies.
c) Strong communication and interpersonal skills, with the ability to interact effectively with customers, staff, and management.
d) Ability to work under pressure and manage multiple tasks in a fast-paced environment.
e) Knowledge of health and safety regulations and best practices

The Assistant Operations Manager (LC) is responsible for overseeing the daily operations of the laundry facility, ensuring that all processes adhere to established standards for quality, efficiency, and safety. The role involves managing a team of supervisors and staff, optimizing production schedules, and maintaining strong relationships with customers and suppliers. The Senior Supervisor will also be instrumental in driving continuous improvement initiatives to enhance operational effectiveness and customer satisfaction.