Asst. Restaurant Mgr. Holiday Inn at IHG Career

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

21.0

Posted On

03 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Restaurant management, Staff supervision, Inventory management, Customer service, Financial analysis, Conflict resolution, Team leadership, Compliance management, Cash handling, Training and development, Scheduling, Food safety, Operational maintenance, Vendor relations, Service recovery

Industry

Hospitality

Description

job overview Assist in managing one or more full-service food and beverage outlet(s) on a daily basis. Serve as Restaurant Manager in his/her absence. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. At Holiday Inn® we want our guests to relax and be themselves which means we need team members to: * Be you – by being natural, professional and personable in the way you are with people * Get ready – by taking notice and using your knowledge so that you are prepared for anything * Show you care – by being thoughtful in the way you welcome and connect with guests * Take action – by showing initiative, taking ownership and going the extra mile Duties and Responsibilities FINANCIAL RETURNS * Assist in monitoring performance of the restaurant through analysis of guest feedback and financial results. Make recommendations for corrective action as needed. * Assist in maintaining and enforcing procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. PEOPLE * Interact with outside contacts: * Guests – to ensure their total satisfaction * Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. * Regulatory agencies – regarding safety and compliance matters * Other contacts as needed (professional organizations, community groups, local media) * Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance and Guest Services. * Recommend and/or Initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues. * Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions. * Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Maintain appropriate service recovery guidelines in order to ensure total guest satisfaction. GUEST EXPERIENCE RESPONSIBLE BUSINESS * Supervise day-to-day shift activities of one or more food and beverage outlet(s). Schedule employees to ensure proper shift coverage. Assist in communicating and enforcing policies and procedures. * Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis. Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notify Engineering immediately of any maintenance and repair needs. * May serve as Manager on Duty * Perform other duties as assigned. aCCOUNTABILITY Assists with the supervision of a number of service employees such as wait staff, buspersons, cashier/greeters, in one or more food and/or beverage outlet(s) in a large, full-service, luxury, or resort hotel. QUALIFICATIONS AND REQUIREMENTS High school diploma or equivalent and one year supervisory experience in a full service restaurant or similar setting. Hospitality Management Degree or some college preferred. This job requires ability to perform the following: * Carrying or lifting items weighing up to 50 pounds * Moving about the outlet(s) * Handling objects, products * Bending, stooping, kneeling Other: * Communication skills are utilized a significant amount of time when interacting with customers, employees and third parties * Reading and writing abilities are utilized often when completing paperwork, ordering, and giving and receiving instructions. * Mathematical skills, including basic math, cash handling, and inventory management are utilized frequently. * Problem solving, reasoning, motivating, organizational and training abilities are used often. * Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. * May be required to work nights, weekends, and/or holidays. The rate of pay for this position is $21.00 per hour The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Responsibilities

Assist in managing daily food and beverage outlet operations, including staff supervision, inventory control, and financial performance monitoring. Ensure high standards of guest satisfaction, safety compliance, and operational efficiency across all restaurant facilities.