Asst Store Mgr - Service

at  Williams Sonoma

We hope you’re interested in building a home with us. Even if you don’t feel that you meet every requirement listed in this job description, we still encourage you to apply.
About the Team
Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

PHYSICAL REQUIREMENTS

· Must be able to be mobile on the sales floor for extended periods of time
· Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
· Full time associates are expected to have open availability to meet the needs of the business.
· Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday).

OVERVIEW OF THE ASSISTANT MANAGER OF SALES AND SERVICE ROLE

You will support the management team in achieving goals by providing World-Class service. You will serve as a role model for building relationships with customers. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

RESPONSIBILITIES

· Leads the store team to create an exceptional experience for customers and exceed sales goals
· Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
· Reinforce customer service principles by coaching staff on their successes and challenges
· Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
· Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
· Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system