As Assurance and Document Controller, you will act as the central point for managing Business Assurance and Document Control, ensuring compliance and supporting the efficient delivery of contract works across multiple frameworks - primarily with the Environment Agency (EA).

• Support the Operations Team in delivering key business plan objectives.
• Facilitate Lean and Quality initiatives across business and project levels.
• Support, implement, and evaluate performance improvement projects.
• Ensure initiatives are fit for purpose, cost-effective, and deliver measurable results.
• Produce A3s, storyboards, and case studies to demonstrate benefits realisation.
• Monitor and report on performance across:
• EA AOMR – Environment Agency Asset Operation, Maintenance, and Response
• EA MEICA – Environment Agency Mechanical, Electrical, Instrumentation, Control, and Automation
• CRT – Canal & River Trust
• Other client-led Key Performance Indicator (KPI) frameworks
• Capture and analyse performance data to support assurance processes.
• Provide audit evidence and develop performance improvement action plans.
• Facilitate improvement projects, workshops, and collaborative planning sessions.
• Conduct audits.
• Promote a Right First Time, Every Time culture through coaching and behavioural support.
• Liaise with client-side improvement teams and foster open communication across project teams.
• Manage the formal document control process for all client submissions, ensuring accuracy, timeliness, and compliance.
• Provide guidance and support to direct reports (e.g., Performance Advisers).
• Engage with internal stakeholders and external partners including clients, suppliers, and regulators.