Job Title: Assured Income for the Severely Handicapped (AISH) Generalist Talent Pool
Permanent/Temporary: Permanent and Temporary opportunities available
At the Assured Income for the Severely Handicapped (AISH) Office, we are passionate about the work we do - and are seeking dedicated professionals to assist Albertans with the AISH program.
Do you know what AISH does and why vulnerable Albertans seek the assistance of AISH Generalists? We assist vulnerable Albertans in their efforts to achieve well-being in life and independence!
The AISH program provides financial and health-related assistance to eligible adults with a permanent and severe disability. Working closely within the AISH team your primary role as an AISH Generalist would involve: commencing new applicants, determining the continued eligibility for financial benefits, issuing benefits in accordance with applicable policies and program legislation, monitoring and updating client progress, and linking clients to relevant community resources and making referrals.

EDUCATION AND EXPERIENCE:

Related university degree in Social Sciences, plus one year of related experience in social services.
Other education may include but not limited to Business Administration/Commerce, Finance, Justice, Criminology, Counselling, and Healthcare & Medical studies (e.g. Nursing).

RELEVANT EXPERIENCE AND ASSETS:

• Working with individuals with disabilities and vulnerable populations.
• Understanding and applying trauma informed approaches
• Effective written and verbal communication skills, including de-escalation strategies.
• Ability to provide excellent customer service skills.
• Experience managing a high volume of inbound and outbound communications including a call centre model, efficiently addressing inquiries, resolving issues, and ensuring client satisfaction in a fast-paced environment.
• Experience in assessing and determining clients’ and applicable resources.
• Experience working with numbers, performing quick calculations and understanding data sets.
• Experience in using different databases, such as CXOne
  Job Type: Full-time
  Pay: $60,502.00-$77,978.00 per year
  Work Location: In perso

Please refer the Job description for details